Privacy Policy

Bestzyme Biotech Inc. ("Bestzyme", "we", "us" or "our") as the operator of the website www.bestzyme.com("the Site") is the responsible body for the handling of personal data of users of the Bestzyme information services ("you").

We take the protection of your personal data seriously. We have taken technical and organizational steps to ensure that the data protection regulations are observed by ourselves and our service providers. In accordance with the applicable data protection regulations, we have provided information below on the type, extent and purpose of the collection, processing and use of data obtained in connection with your use of the Site.

Your information is important to Bestzyme. We respect your privacy and endeavour to protect it. This Privacy Policy provides information about the personal information that Bestzyme collects, the ways in which we share and use it, and what choices are available to you before you decide to provide us with your information. We encourage you to carefully and fully read this Privacy Policy before you use our website. We further welcome your questions and are glad to answer your concerns and suggestions.

Bestzyme is a global organization with legal entities, research and development, supply and distribution, management structures, and manufacturing facilities that cross borders. This Privacy Policy applies to all webpages on the www.bestzyme.com domain, including our product pages (such as the Mellia® sweet protein pages) and the associated inquiry and sample-request pages.

If a privacy policy or statement is posted on specific webpages for particular products or services, those separate policies will apply instead of this Privacy Policy. We may also provide links to third-party websites, including our pages on social media platforms. When you click the link to those third-party websites, you will be directed to and informed of leaving our website. This Privacy Policy does not apply to any information you may provide when visiting those third-party websites. We do not endorse or make any representations about third-party websites. We encourage you to read the privacy policy or statement of any company before submitting your personal information.

Personal information is collected for necessary purposes and also to better understand and serve you as a customer or a user of our website. We promise to collect, share, transfer, and use personal information only after providing adequate notice and, where required, obtaining your consent. Personal information will be collected on various occasions, including when you contact us, submit an inquiry or sample-request form, request technical resources, subscribe to updates, or otherwise communicate with us. The types of personal information collected may include:
• Contact Information: your name, organization, address, phone number, and email address;
• Request and Subscription Information: data you provide when contacting us, requesting samples, technical resources or product information, or subscribing to updates (such as your professional background, product interest and the content of your request);
• Website Usage Information: data about your vi
sits to or use of the Site, such as IP address, browser and device characteristics, referring website, pages visited, visit timestamps and clickstream data, collected by our servers and by cookies and similar technologies (see Section 8);
• Information from Advertising Platforms and Third Parties: where you interact with our content or advertisements on third-party platforms (such as LinkedIn), we may receive campaign measurement data, leads you submit through platform-hosted forms, and general audience information; we may also receive your contact details from business partners, distributors, agents, or publicly available sources, where relevant to our business relationship with you; and
• Any other information you send to Bestzyme.

The forms on the Site are supported by third-party customer relationship management / marketing service providers, which receive and store your form submissions on our behalf as our data processors under written contracts requiring them to process your data only on our instructions and to implement appropriate security measures.

Please do not submit special categories of personal data (such as health data, financial account numbers, or government identification numbers) through the Site; we do not request such data.

We do not collect or use any personal information unless we have a lawful basis to do so. Where required by applicable law, we will only process your data after obtaining your explicit consent.

Before collecting your data, we will clearly outline the purpose, scope, and legal basis for processing. You may withdraw your consent at any time, except in cases where processing is required by law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You have the right to request a copy of the personal data we hold about you or to have it transferred to another service provider, where technically feasible. Please submit such requests to [[email protected]].

Upon written request, we can provide your personal data in a portable format and facilitate its transfer to another provider, ensuring compliance with technical feasibility standards.

The information we collect helps us to better serve you as a customer or user, meet your needs and suit your interests. We may use the information to:
• administer and improve the Site, our products and services;
• respond to your inquiries and provide product, technical and regulatory information;
• evaluate and fulfill sample requests, including shipping and follow-up;
• manage customer and prospect relationships;
• send you marketing communications, updates, and product and service information, where permitted by applicable law;
• compile and analyze aggregate statistics and trends about Site usage;
• measure and improve the effectiveness of our marketing, including advertising displayed on third-party platforms;
• fulfill our obligations in case of requests by competent authorities under applicable laws and regulations; and
• comply with applicable laws, regulations and legal process.

You will be provided the opportunity to choose your privacy preferences regarding the communications we send. Where we send you marketing communications by email, you may opt out at any time by following the unsubscribe instructions in the relevant email or by contacting us.

We will take all necessary and practical steps to ensure that your personal data will not be kept longer than necessary, as described in Section 11.

We will not sell, rent or lease your personally identifiable information to any external parties without your explicit consent, except where required by law or governmental or judicial bodies with proper authority.

We may share information about you with our affiliates, successors, and agents/representatives, but such affiliate, successor, agent or representative will be required to treat the information in accordance with this Privacy Policy or otherwise with your further permission.

We may also disclose information provided by you in connection with corporate restructuring, sale or assignment of substantial assets, merger, acquisition, and other changes of control or financial status. If such circumstances arise, we will require the recipient to use the information in accordance with this Privacy Policy.

We may disclose your personal data under the following conditions:
• to comply with applicable laws and regulations;
• to trusted vendors and third-party service providers under strict confidentiality and data protection agreements; and
• when you provide explicit consent.
Contractual standards will be used to ensure third-party adherence to privacy obligations. We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

During navigation, "cookies" and similar technologies may collect information such as the browser version, IP address, visit timestamps, pages visited and clickstream data. Cookies are classified as strictly necessary cookies (required for the Site to function), analytics cookies (which help us understand how visitors use the Site), and marketing cookies (which help us measure advertising and improve our marketing). Except for strictly necessary cookies, we will only place cookies on your device with your consent, as described in Section 4.

The Site uses analytics tools (such as Google Analytics) and advertising measurement tools (such as the LinkedIn Insight Tag) to compile reports on Site usage, measure the effectiveness of our advertising, and improve our products and marketing. These tools are provided by third parties (including Google and LinkedIn), which may process the data collected through them in accordance with their own privacy policies; where they act on our behalf, they are contractually bound accordingly. Data collected through these tools may be transferred to and processed in countries other than your country of residence, subject to applicable transfer safeguards.You can control these technologies at any time.

In certain cases, to fulfill business functions or comply with legal requirements, we may share necessary data with the following categories of third parties:
• customer relationship management / marketing service providers (for receiving and storing form submissions);
• website hosting, IT infrastructure and cloud storage providers (for system hosting and data backup);
• analytics and advertising measurement providers (for campaign performance and conversion reporting);
• affiliates, where necessary to respond to your inquiry or manage our business relationship;
• business partners, distributors and agents, where relevant to your interest in our products;
• professional advisers (such as lawyers, auditors and insurers), where necessary in the course of the professional services they render to us; and
• authorities and other third parties, where required by law, regulation, legal process or governmental request.

We are committed to safeguarding the personal information you provide to us. We will take reasonable technical and organizational safety measures to prevent the loss, misuse or alteration of your personal information. We will store all personal information you provide on secure servers.

We use Transport Layer Security (TLS) encryption for the transmission of form data from your device to our servers, implement access controls so that personal data is only accessible to authorized personnel with a legitimate business need, and impose contractual security requirements on our vendors. As a member of the GenScript group, Bestzyme aligns its data protection practices with the group's data compliance framework, including regular review of our information security controls.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with the Site is no longer secure, please contact us promptly.

We retain your personal information only for as long as necessary to provide the Site and our services, support our business operations, or fulfill the purposes for which it was collected.

We may also retain your information for legitimate reasons, such as complying with legal or contractual obligations, or if necessary to address ongoing or anticipated legal matters or disputes. We are committed to compliance with all statutory and regulatory requirements concerning the retention and use of personally identifiable information. When personal data is no longer necessary, we delete or anonymize it.

Information that we collect may be stored and processed in US, and may be transferred between any of the countries in which Bestzyme operates to enable the use of the information in accordance with this Privacy Policy and applicable local laws. By submitting your personal data through the Site, you acknowledge that your data may be transferred to, and processed in, jurisdictions that may have data protection laws different from those of your country of residence. You agree to such cross-border transfers of your data.

We will comply with all applicable laws and regulations that restrict cross-border data transfer when performing such transfers.

13.1 Access to Information You Provided
You may at any time request access to your personal information held by us. You may review, correct, delete, or update that information at any time. All requests for access to, correction, or deletion of personal information should be made by email to [[email protected]]. Upon making reasonable efforts to verify your identity, we will endeavour to handle and respond to such requests promptly, within the timeframe required by applicable law.

13.2 Choice to Opt-Out of Processing
You have the option to opt out of the processing of your personal data for non-essential purposes, including marketing, analytics or personalization. You can exercise this choice by:
• refusing non-essential cookies in the cookie consent banner, or changing your cookie preferences at any time;
• unchecking the relevant check boxes provided in forms or communications;
• following the unsubscribe instructions in any marketing email;
• informing us directly if you no longer wish to have your data processed for these purposes.

13.3 Right to Rectification
If any personal information we have collected about you is incomplete or inaccurate, you have the right to request its correction or update.

13.4 Right to Erasure
You may request the deletion of all or part of your personal information under certain conditions, such as where our processing violates applicable laws or regulations, where we processed your information without required consent, where our processing breaches our agreement with you, where the processing purpose has been fulfilled or is no longer necessary, or where you have withdrawn your consent.

13.5 Additional Rights
Depending on your location, applicable law may grant you additional rights.

The Site is intended for business and professional audiences. Bestzyme does not target its website to children below the legal minimum age of any country or region and does not knowingly collect personal information from them.

We reserve the right to revise this Privacy Policy from time to time by posting the new version on this page with a revised "Effective Date". You should check this page periodically to ensure you are familiar with any changes. Where required by law, we will provide additional notice or seek your consent. Your continued use of the Site after the updated policy takes effect constitutes your acknowledgment of the changes.

This Privacy Policy is written in English. If this Privacy Policy appears in another language, this means that document is a translation of the English version. In case of discrepancies between the English version and any version in another language, the English version shall apply and prevail.

If you have any requests, questions, concerns, or suggestions about this Privacy Policy or our treatment of your personal information, please contact us:
Bestzyme Biotech Inc.
By email to: [email protected]